Terms & conditions

Article 1 - Company information Catalulu

  • Chamber of Commerce number: 68067666
  • VAT number: NL002274674B51
  • Business address: Alexander Cohenwei 8b, Leeuwarden, The Netherlands

Article 2 - Applicability

These general terms and conditions apply to all offers, orders and agreements made via Catalulu.com, unless otherwise agreed in writing.

Article 3 - Offers and agreements

  1. All offers on the website are non-binding and subject to availability.
  2. An agreement is concluded after Catalulu.com confirms the order by email.

Article 4 - Prices and payments

  1. All prices on the website include VAT, unless stated otherwise.
  2. Shipping costs are listed separately during the checkout process.
  3. Payment can be made using the payment methods offered on the website. Orders will be processed once payment has been received.

Article 5 - Delivery

  1. Catalulu aims to deliver within 1-2 business days after payment has been received, unless stated otherwise on the website.
  2. Delivery is made to the address provided by the customer. Catalulu is not responsible for errors in the delivery address supplied by the customer.

Article 6 - Right of withdrawal

  1. The customer has the right to cancel the agreement without giving any reason within 14 days of receiving the products.
  2. During this period, the customer must handle the product and packaging with care. The product must not be used and should be returned in its original packaging.
  3. To exercise the right of withdrawal, the customer must contact Catalulu.

Article 7 - Returns

  1. The customer may return the product within 14 days, provided it is unused and in its original packaging.
  2. Return shipping costs are borne by the customer.
  3. After receipt and inspection of the returned product, Catalulu will process the refund within 5 business days.

Article 8 - Warranty and complaints

  1. Catalulu guarantees that the delivered products conform to the agreement and the specifications stated on the website.
  2. If a product does not meet the agreement, the customer must notify Catalulu within 7 days of discovery.
  3. Catalulu will handle the complaint as soon as possible, but no later than 14 days after receipt, and will provide an appropriate solution.

Article 9 - Liability

  1. Catalulu is not liable for any indirect damage resulting from the use of the products.
  2. The liability of Catalulu is limited to the purchase price of the relevant product.

Article 10 - Privacy

Catalulu respects the privacy of all users of the website and ensures that personal information is treated confidentially, in accordance with applicable laws and regulations. For more information, please refer to our privacy policy.

Article 11 - Intellectual property rights

All intellectual property rights related to the website and its content, including texts, images and logos are owned by Catalulu. It is not permitted to copy or use this content without written permission from Catalulu.

Article 12 - Applicable law and disputes

  1. These general terms and all agreements are governed exclusively by Dutch law.
  2. Any disputes will be submitted to the competent court in the district where Catalulu is established.

Article 13 - Amendments

Catalulu reserves the right to amend these general terms and conditions at any time. The amended terms shall apply as soon as they are published on the website.

Questions?

For questions regarding these general terms and conditions, please contact us.