FAQ

We have the answers

Pre purchase

Which scratching post is best for my cat?

Every cat is different. We help you choose based on your cat’s size, weight and habits. Larger or more active cats benefit from tall, stable models with thick sisal posts. For kittens or smaller breeds, compact posts often suffice. Contact us for tailored advice.

Is the scratching post stable enough for heavy or energetic cats?

Yes. Our scratching posts are designed for maximum stability. Many models include reinforced bases and thick, durable posts. We focus on furniture-grade quality to ensure your cat can jump, climb and scratch safely.

Will the scratching post match my interior?

We carefully select models with a modern, neutral design. Most come in tones like beige, grey, or taupe and use materials like wood and premium plush. Whether you prefer minimalist or rustic, we offer styles that blend seamlessly with your home.

What materials are used in your scratching posts?

We use durable and safe materials like natural sisal, FSC-certified wood and ultra-soft plush. These choices ensure both comfort for your cat and longevity for the product.

How tall should the scratching post be?

Cats love to stretch when scratching. For most adult cats, a post of 70–90 cm is ideal. Large breeds benefit from taller or floor-to-ceiling models. If in doubt, feel free to ask for our recommendation.

What if my cat doesn’t use it?

Give it time. Cats are naturally curious but can be cautious with new furniture. Place the post near their favorite spot or use catnip to attract them. If it truly doesn’t work out, you can return it within 14 days.

How long does delivery take?

Orders placed before 6 PM are shipped the same day. Delivery within the Netherlands and Belgium typically takes 1 business day. For the rest of Europe and the US, delivery is usually within 1–2 working days.

Can I return the product if it doesn’t meet my expectations?

Yes. You may return your scratching post within 14 days of delivery, provided it is in original condition and packaging. We’ll refund you or help you find a better alternative.

Can I get personal advice before buying?

Absolutely. Send us a photo of your cat or tell us more about their habits, and we’ll suggest suitable models. You can reach us via WhatsApp, email or live chat.

After Purchase

How do I assemble the scratching post?

Each product comes with clear instructions and all necessary tools. Most models can be assembled in 15–30 minutes. If you need help, our support team is ready to guide you step-by-step.

Can I order replacement parts?

Yes. For many of our models, we offer spare posts, platforms and covers. This extends the lifespan of your scratching post and avoids unnecessary waste.

Can I return the scratching post after using it?

We accept returns within 14 days only if the product is in unused condition. If your cat has used it, we can no longer accept it for hygiene reasons. However, feel free to contact us if you're unhappy — we’ll do our best to help.

How can I help my cat get used to the new post?

Place it near where your cat usually sleeps or relaxes. You can also sprinkle some catnip or use toys to attract them to the post. Positive reinforcement with treats also helps.

Can I upgrade my current model later on?

Some modular models allow for upgrades with extra platforms or extensions. Check the product page or contact us to see what’s possible.

How do I clean and maintain the scratching post?

Use a vacuum or lint roller to remove hair from plush surfaces. For wooden or plastic parts, a damp cloth works well. We advise checking screws periodically to ensure stability.